Stair and Railing Work

Six to ten weeks of shop fabrication after you sign off the design, then two to five days on site to fit. From first visit to finished cabinetry is three to four months. There is no version of this where cabinetry appears in three weeks: the timber has to be selected and milled, carcasses and doors built, and the finish sprayed and properly cured before anything leaves the shop. If your date is genuinely immovable, stock or semi-custom cabinetry through a kitchen remodel is the faster route and we will say so.

Timber species first, then whether the doors are inset or overlay. Painted poplar is the value option and a genuinely good one, because paint does not care what is underneath as long as it is stable; white oak and walnut are several times the cost. Inset doors sit flush within the frame, which looks considerably better and demands tolerances measured in fractions of a millimetre across a run that will move seasonally, so it costs more than overlay.

No. Where the carcasses are sound, refacing can be good value, but it runs on a different supply chain from the one we work in and we would be the wrong company to do it. We build new cabinetry in our shop and fit it, or we fit stock and semi-custom units as part of a kitchen remodel.

Almost always because the material was cut and fitted straight off the van rather than acclimatised first. Trim arrives at whatever moisture content the warehouse had, and your house is drier in January and more humid in August, so timber shrinks as it equalises. We deliver material several days before we cut it and let it sit in the room it is going into. It costs nothing except a corner of a dry room and it is the difference between joints that stay closed and joints you notice every time you walk past.

A coped inside corner has one piece run into the corner and the other cut to its profile with a coping saw, so the joint closes rather than opening as the timber moves. A mitred inside corner looks identical on the day and opens up by the following summer. Mitring is faster, which is why plenty of installers do it. We cope every inside corner on crown, and price tracks corner count far more closely than it tracks linear feet.

Usually yes, either with a stock profile close enough or by having knives ground to run the original. The second costs more and is often worth it in a house with any architectural character. Bring us a short offcut of the original if you have one anywhere; a piece from the back of a cupboard is enough to copy from, and it is far more useful than a photograph.

No. That is timber doing exactly what it should in North Carolina humidity, and planing it in summer gives you a door with a visible gap by winter. The usual real fixes are a longer hinge screw driven into the stud rather than just the jamb, a strike plate moved a few millimetres, or a hinge shimmed. That is a short visit and it is much cheaper than a replacement, and we will always try it first.

An insert if the existing frame and sill are sound, full-frame if they are not. An insert fits inside the existing frame: quicker, cheaper, less disruptive, keeps your trim inside and out, and loses a little glass area. A full-frame replacement takes everything back to the rough opening, costs more and means new trim, and it is the only way to get the flashing detail properly right. If the sill is soft, an insert is a way of hiding a problem rather than fixing one.

It is genuinely a gamble, and worth knowing before you commit. In many Triangle houses, particularly builder-grade ones from the 1980s onward, the treads under carpet were never intended to be seen: construction-grade softwood, often with a plywood riser, held down with staples and adhesive, and gouged. Sometimes what comes up is beautiful and needs sanding and finishing; often it needs new treads. We survey first and price both outcomes separately so you can decide with the information.

Usually smaller than it feels, and the cause is nearly always the newel post rather than the balusters. A newel fixed only to the tread has nothing to resist a sideways push, and once it moves the whole run feels unsafe. Fixing it properly means anchoring into the framing, which sometimes means opening the skirt board or working from below. That fixing is what our five year joinery warranty is really about, because a balustrade that feels solid on handover and loose in two years was fixed to the wrong thing.

Three options, and choosing between them is most of the skill. A splice cuts the rotten section back to sound timber and scarfs a new piece in, which is cheaper than replacement and keeps the original profile. Epoxy consolidation hardens softened fibre and is right for something irreplaceable like an original turned column, and wrong for a length of stock casing. Full replacement is right when more than about a third has gone or the piece carries load.

It will if the water is still getting in, which is why our quote names the cause rather than just the repair. Timber does not rot on its own: something is keeping it wet, usually a gutter overflowing or discharging behind a fascia, a roof detail with no flashing, a sill with no drip edge, or a paint film that failed years ago. Where the cause is ours to fix we quote it alongside. Our two year warranty assumes the water has been dealt with, and we will not warrant a splice under a still-leaking gutter.

Most visits carry a two hour arrival window, and roofing and construction visits carry three. We quote a window rather than an exact time because a trades crew genuinely cannot promise a minute, and we would rather be accurate than optimistic. We text you when the crew is on the way.

Yes. The diagnostic fee covers the technician's time and a written fault report, and it is waived when you approve the repair. Installation and replacement quotes carry no diagnostic fee at all, because nothing is being diagnosed on an estimate visit.

Not quite. A request is not a held slot. We confirm within 30 minutes during dispatch hours, and first thing the next dispatch day if you request outside them. The availability shown on the site reflects how full a day usually is rather than a live view of the dispatch board.

We accept Visa, Mastercard, American Express, Discover, ACH bank transfer, and financing on qualifying projects. Payment is due on completion for service work, and on a staged schedule set out in the quote for larger projects. There are two payment methods we cannot take, which are covered in our billing questions.

Give us 24 hours notice and there is no charge. One call or one text is enough to reschedule, and we would much rather move you than charge you. Cancelling inside that window, or nobody being home when the crew arrives, carries a no-show fee.

There is a no-show fee, and it is the same figure as the late cancellation fee. It covers the slot another customer could have used and the crew's drive. If you are running late rather than absent, call us and we will usually wait or come back later the same day at no charge.

A technician arrives inside the arrival window, diagnoses the fault, tells you the repair price before touching anything, and completes the work if you approve it. You get a written report either way. Nothing is added to the invoice without your approval first, and we do not carry out extra work while you are out of the room.

The office is open Monday to Friday from 07:30, and Saturday mornings. Crews dispatch on a wider window, from 07:00 to 19:00 on weekdays and 08:00 to 16:00 on Saturday. There is no scheduled dispatch on Sunday. Emergency coverage runs 24 hours a day, every day, including holidays.

We cover Raleigh, Durham, Cary and the wider Triangle, with coverage recorded city by city because it is not uniform. Most cities have every trade and no travel fee, two have a limited set of trades and a travel fee, one is emergency coverage only, and some adjacent zip codes are outside the service radius entirely. Enter your zip code on our service areas page for a definitive answer.

No. We are residential only, including multifamily buildings up to four units. A four-unit building is the ceiling and it is a real one rather than a preference: our crews, our insurance and our licences are all sized for residential work. For anything larger, or for any commercial or industrial property, you need a commercial general contractor.

No to all three, and we will point you at the right trade for each. Pool and spa equipment sits under a separate licence, so you need a pool service company. Septic systems need a licensed septic contractor, and Wake County keeps a list of permitted installers. Solar needs a solar installer, though we will happily reroof around an existing array. We publish the full list of work we do not take on rather than making you ask.

Yes, Monday through Friday. We do not staff Spanish-speaking crews at weekends. If you need one, ask when you book and we will schedule you on a weekday rather than send someone who cannot explain the work to you.

Yes. We hold five North Carolina licences covering HVAC, general contracting, roofing, plumbing and electrical, and every licence number is published on our site rather than available on request. We carry general liability cover and workers compensation cover, and we are bonded. Certificates go to your adjuster or your HOA the same day you ask.

Twelve months on labour and parts is the standard, and several services carry considerably longer. Roof replacements carry ten years on workmanship, repiping ten years, structural repair five years, and cabinetry five years. Manufacturer warranties on equipment run separately and are often longer still, and we register them in your name before we leave.

We come back and put it right at no charge. There is no time limit on a workmanship complaint about a repair we performed. Call the office rather than the crew directly, so it gets logged and scheduled rather than depending on one person remembering.

Secure them away from the work area before we arrive. This is genuinely for their safety rather than ours: crews prop doors open, carry sharp and heavy things through the house, and use tools that frighten animals. Tell us when you book if you have a dog that needs handling carefully, and we will note it on the job.

For most visits, no, provided we can get in and reach the work. Inspections, maintenance visits and outdoor work frequently happen with nobody home. You do need to be there for anything where we will be quoting work, making decisions with you, or entering occupied rooms. We will tell you which yours is when you book.

A clear path to the work area, clear parking for a van near the house, and unlocked side gates where the job is round the back. Roofing and outdoor work need the driveway, sometimes for a skip. If parking is difficult where you are, tell us when you book, because a crew circling for twenty minutes is time on your job.

Two separate operations with separate rules. Scheduled work runs inside published dispatch hours, is booked into an arrival window, and carries the ordinary diagnostic fee. Emergency work runs around the clock on a fixed shortlist of eight services, targets a 90 minute response, and carries a call-out fee on top. Ringing the emergency line about something outside that shortlist does not upgrade it; you get booked into the next ordinary window instead. Our emergency questions list exactly which eight services qualify and set out what to do while you wait.

Thirty days from the date on it. Beyond that we will re-price rather than honour a figure that no longer covers the materials, and material prices on roofing and lumber in particular move enough that a quarter-old quote is not meaningful. Re-pricing an expired quote is quick, because the survey work is already done.

It depends on how much work you expect to need. The plans bundle seasonal visits with priority dispatch and a standing discount on repairs, billed monthly, and the discount alone pays for the cheapest tier if you have one significant repair a year. If you rarely call anyone out, paying per visit is the better arithmetic and we will say so.

No. Cedarline Home Services is a fictional company used for demos. Every price, policy, licence number and phone number on this site is invented for that purpose, and none of it should be relied on as a real quotation or a real business record.