All 30 of them, in date order, including the three that are not five stars. The average below is calculated from this list rather than typed in by hand.
4.9
out of 5, from 30 reviews
Averaging 4.8 out of 5 across this trade.
5 out of 5
Second summer running they have kept a fifteen year old system going rather than pushing me into a replacement I cannot afford this year. They told me plainly what will fail next and roughly what it will cost when it does. That is the reason I keep calling them.
5 out of 5
Called at seven in the morning with no cooling and a house already at eighty six. The technician was here inside the window I was given, found a failed capacitor, had the part on the van and was done before lunch. The diagnostic came off the bill when I approved the repair, exactly as the website said it would.
4 out of 5
The installation itself was excellent and the crew left the utility room cleaner than they found it. My complaint is the wait: I was told two weeks for the equipment and it was closer to three, and I had to ring twice to find that out rather than being told. Everything since has been right, and the system is quiet.
Thank you Harriet, and you are right about the delay. Your condenser was a special order size for the pad clearance you have and we knew that on day one, but we quoted a two week lead time on the equipment and it came in at three. We should have called you the day the supplier moved the date rather than waiting for you to ask. The install crew hit their schedule and I am glad the work itself was good. Lena Marchetti, General Manager.
5 out of 5
The spring tune-up found a cracked condensate line that would have flooded the closet by July. Written report with photographs, sent the same afternoon. Worth it for the report alone.
5 out of 5
No heat on the coldest night of the winter with a newborn in the house. They came out after hours, told me the call-out fee before they dispatched rather than after, and had the ignitor replaced within the hour. Nobody tried to sell me a new furnace at eleven at night.
5 out of 5
Heat pump was running constantly in auxiliary heat and my bill showed it. They found a reversing valve fault, explained what that actually means in language I could follow, and had it sorted in a single visit.
Every review on this page was left by a customer we invoiced. We do not filter them by rating, we do not remove one because it stings, and the average you see on this site is calculated from this file rather than typed in by hand.
Three of these are not five stars, and each of the three names something we got wrong: an equipment lead time we did not pass on, dust containment we should have specified from the start, and an insurance claim where we did not explain our own limits clearly enough at the first visit. All three are answered in public, by name, by the person responsible for fixing it.
A wall of five star reviews tells you nothing except that somebody curated the wall. What is useful is seeing what happens when a job goes sideways, because that is the part you cannot predict when you choose a contractor.
Ask the crew, or contact the office. We will send you the link and we will not ask you what you plan to write first.