All 30 of them, in date order, including the three that are not five stars. The average below is calculated from this list rather than typed in by hand.
4.9
out of 5, from 30 reviews
Averaging 4.6 out of 5 across this trade.
5 out of 5
Full tear off and replacement on a two storey house in four days. The estimate was itemised down to the valley metal and the final invoice matched it. They also found and replaced two sheets of soft decking and showed me the photographs before charging for it.
3 out of 5
The documentation they produced was genuinely excellent and my adjuster said so. Where this fell short was expectations. I understood that they would handle the claim, and what they actually do is supply photographs and a scope and then step back, which left me arguing with my insurer for six weeks on my own. The repair, once approved, was quick and well done. I would use them again knowing what I know now.
Trevor, this is fair and I am sorry the claim was harder than it needed to be. We do not negotiate with insurers, and that is a deliberate limit rather than an oversight, but you are right that we did not make it clear enough at the first visit what that would mean for you in practice. We have since changed how we explain it: the estimator now walks through what we supply, what your adjuster decides, and where a public adjuster fits, before any documentation is produced. Your survey and scope were sent within two days, and the roof itself was signed off first time. Tomás Reyes, Roofing Lead.
5 out of 5
Water stain appeared on the landing ceiling after a week of rain. They traced it to a cracked pipe boot two feet up-slope from where the stain was, which is not where I would have looked. Repaired the same visit and the ceiling has stayed dry through everything since.
5 out of 5
A limb came through the roof during an ice storm at night. They were clear on the phone that Chapel Hill is emergency only for them and that they would not be back for the permanent repair, which I appreciated knowing up front. They tarped and dried it in, and it held until my regular roofer could get here.
5 out of 5
Seamless gutters run on the day, hidden hangers, downspouts moved away from the foundation where the old ones were dumping water against the wall. The crew noticed that problem themselves and asked before changing the plan.
Every review on this page was left by a customer we invoiced. We do not filter them by rating, we do not remove one because it stings, and the average you see on this site is calculated from this file rather than typed in by hand.
Three of these are not five stars, and each of the three names something we got wrong: an equipment lead time we did not pass on, dust containment we should have specified from the start, and an insurance claim where we did not explain our own limits clearly enough at the first visit. All three are answered in public, by name, by the person responsible for fixing it.
A wall of five star reviews tells you nothing except that somebody curated the wall. What is useful is seeing what happens when a job goes sideways, because that is the part you cannot predict when you choose a contractor.
Ask the crew, or contact the office. We will send you the link and we will not ask you what you plan to write first.